Meet Brenda Dailey

Position: Vice President of Customer Experience

Years with Rees: 1 Year

Fun Fact: I love to travel and I love my family. I have traveled to many different places around the globe but the best was a 14-day African Safari...truly amazing!

Something I’ve always wanted to learn: I would like to spend more time volunteering. My travel makes it difficult to volunteer to the degree that I would like but something I plan to do more of when I decide to retire.

Why did you join the Rees Team?
Brilliant customer service is my passion. When I was interviewing with the leadership team, we discussed driving improvements across the business which would ultimately elevate the customer experience. I was thrilled to have an opportunity to join a company where I could utilize my skills and experience to support the Rees team on this journey.

Describe your work experience prior to your employment at Rees.
My career has focused on customer program management, supply chain management, internal operations management, project management, and ERP system implementations. Over the years, I have successfully driven improvement across businesses I have worked with by leveraging my experience and applying my expertise in process, data, and team collaboration to achieve both company and customers goals and objectives. All of this experience has allowed me to hit the ground running when I arrived at Rees to support our business objectives focusing on customers.

How has your role evolved since you joined Rees?
When I joined Rees, the focus was on Project Coordination. Since then, we have merged Order Entry into Project Coordination and I have taken over responsibilities for Supply, Assembly and the Warehouse. I am also supporting Code Red Customer Improvements, Sales Inventory and Operations Planning, and our Customer Survey Net Promoter Score and Response Rate.

Tell us about a favorite memory from working at Rees.
In my short year, there are already so many memories. Getting to meet the team during the annual management meeting in January 3 weeks after I started, the escape room event with Project Coordination, the various dinners with travelers to NJ, and when Melissa Cortese gave me the Chaos Coordinator tumbler that I enjoy my coffee from every morning. Looking forward to making many more memories in the years to come.

What are some of the Rees products or services that have received positive feedback from the customers you interact with? 
As we look to enhance our project management process, I have had the opportunity to manage the Duke HVI project. I have received positive feedback from the customer on our project management approach, the stakeholder updates we send out, and the capabilities of our onsite teams. I have also been working closely with Cleveland Clinic. Through that experience we have really improved the collaboration across the Rees Team, our onsite response to the customer, our management and reporting of Fresh Desk which is ultimately resulting in very positive feedback from the customer.

How do you envision the future of Rees in terms of growth, innovation and impact?
Rees has a bright future. If we continue to live our core values, collaborate and work as one team, and focus on the important projects that will drive sustainable business improvements I have every confidence that Rees will continue to be a market leader.

Interested in joining Brenda and the rest of the Rees team? View our open positions