EMS Services

Customer Success with Training and Support

Empowering Your Team Through Expert Training

Once your Rees environmental monitoring system is installed, the journey towards operational excellence is just beginning.

We prioritize not only the seamless integration of our systems but also ensure that your team is fully empowered to utilize these systems effectively.

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Tailored Training Sessions

Customized Learning

Our training programs are customized to the specific configurations of your installed system and the operational requirements of your facility.

Hands-On Experience

Our experts provide hands-on training directly on your new system. Gain practical experience and confidence.

Ongoing Education

Learning doesn’t stop after the initial sessions. We offer ongoing education opportunities to keep your team updated on the latest features and best practices.

Support Beyond Training

At Rees, our commitment to your success is ongoing. Our support team is always available to answer any questions and provide additional assistance.   

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Responsive, Reliable, Ready: Anytime You Need Us

We take your operational continuity seriously.

That’s why we’ve developed comprehensive support services designed to ensure that your environmental monitoring systems are not just functional but fully optimized, even during the most critical times.

Key Service Offerings

Shield Essential

  • Our Tier 1 Call Center Service operates during nights and weekends, responding swiftly to customer alarms and events.
  • This service ensures that critical issues are promptly addressed while you are away from your facility, maintaining operations without interruption.

Shield Watch

  • Elevating our commitment, this Tier 2 Call Center Service offers 24/7/365 support.
  • It's designed for total coverage, regardless of the time or day. 
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C.O.R.E Shield Service

Experience dedicated on-site service support and system administration. Our technicians are more than just support; they are part of your team. 

System Administration

Complete management of system settings, updates, and audits.

Service Calls

Rapid response across all locations, ensuring minimal downtime.

Installations

Expert handling of new component integration.

Training

In-depth training sessions for staff to proficiently manage the environmental monitoring system.

Preventative Maintenance and Calibration Support

Coordination and oversight of the PM and Calibration process to meet compliance and project objectives.

Handle Alarms

Assist with alarm notifications and response. 

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Your Partner in Operational Excellence

Our training and support services are designed to ensure that you have the expertise and assistance when and where you need it the most.

The Rees EMS program can grow with you from a new venture to a multi-national organization.  

We ensure your staff has the knowledge and skills required to monitor, troubleshoot, and maintain the system, promoting long-term success and reliability.

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