Responsive, Reliable, Ready: Anytime You Need Us
We take your operational continuity seriously.
That’s why we’ve developed comprehensive support services designed to ensure that your environmental monitoring systems are not just functional but fully optimized, even during the most critical times.
Key Service Offerings
Shield Essential
- Our Tier 1 Call Center Service operates during nights and weekends, responding swiftly to customer alarms and events.
- This service ensures that critical issues are promptly addressed while you are away from your facility, maintaining operations without interruption.
Shield Watch
- Elevating our commitment, this Tier 2 Call Center Service offers 24/7/365 support.
- It's designed for total coverage — regardless of the time or day.
C.O.R.E Shield Service
Experience dedicated on-site service support and system administration. Our technicians are more than just support; they are part of your team.
System Administration
Complete management of system settings, updates, and audits.
Service Calls
Rapid response across all locations, ensuring minimal downtime.
Installations
Expert handling of new component integration.
Training
In-depth training sessions for staff to proficiently manage the environmental monitoring system.
Preventative Maintenance and Calibration Support
Coordination and oversight of the PM and Calibration process to meet compliance and project objectives.
Handle Alarms
Assist with alarm notifications and response.
Your Partner in Operational Excellence
Our training and support services are designed to ensure that you have the expertise and assistance when and where you need it the most.
The Rees EMS program can grow with you from a new venture to a multi-national organization.
We ensure your staff has the knowledge and skills required to monitor, troubleshoot, and maintain the system, promoting long-term success and reliability.