Frequently Asked Questions
Regular preventative maintenance ensures your Environmental Monitoring System (EMS) remains in compliance with regulatory standards such as FDA, GMP, USP, AABB, and CAP. During each visit, we verify system accuracy, perform functional checks, and provide documentation that supports your compliance audits.
Yes, after each preventative maintenance visit, Rees Scientific provides comprehensive service documentation, including calibration certificates, test results, and maintenance logs. These records ensure compliance with regulatory bodies such as the FDA, CAP, AABB, GMP, and USP.
A typical visit includes:
- Comprehensive system inspection to identify potential issues before they affect operations.
- Sensor calibration checks to ensure accurate environmental monitoring.
- Software and firmware updates (with quality approval) to keep your system running optimally.
- Onsite training to ensure staff understands system functionality and best practices.
- Detailed service reports to document compliance and maintenance activities.
If you have a service contract, our team will proactively reach out to schedule your maintenance visit at a convenient time. If you need to schedule a standalone visit, you can contact our customer support team or reach out to your assigned service representative.
If we identify any system issues during maintenance, our technicians will troubleshoot the problem on-site whenever possible. If additional service is required, we will provide a detailed report and recommendations to resolve the issue efficiently.
To ensure a smooth service visit, we recommend:
- Ensuring system access for our technician.
- Informing your team of the scheduled maintenance.
- Providing any compliance documentation needs ahead of time.
Our team will coordinate with you to minimize disruptions to your operations.